Office Depot
Frequently Asked Questions
General Questions

How do I join Office Depot Rewards™?
Does it cost anything to join?
What is the difference between Loyal Customers, Star Teachers and Local Businesses?
How do I fill out my member profile?
Why should I fill out my member profile?
Do I have to present my membership card when making a purchase in store?
If I forget to use my membership card when shopping, can I still earn points for my purchase?
What If I lose my membership card?
Who can I contact if I have questions?
Where can I review the terms and conditions?

Membership Benefits

How do I earn points?
How do I become a Choice Member?
What is a qualifying purchase for Choice Member Benefits?
What are the benefits of being a Choice Member?
How do I select my 5 Choice Member product categories?
Can I change my 5 additional product categories?
How do I maintain my Choice Member status?
How do I track my Choice Member status?
Will I receive any special promotions?

Account Access

What if I forget my username?
What if I forget my PIN/password?
How do I complete my registration?
How do I change my account information?

Points

How many points do I need to earn a Rewards Certificate?
Is there a maximum number of points I can earn?
How can I track my points?
Do points carry over from month to month?
When and how are Rewards Certificates issued?
I have enough Rewards for a Rewards Certificate, but I don’t see one on my account. Why?
What are Office Depot® Reward Bucks?
Do I have to earn a minimum number of points to earn Office Depot® Reward Bucks?
Are Office Depot® Reward Bucks the same as a rewards certificate?
I receive my rewards certificates by mail. Can I get Office Depot® Reward Bucks in the mail too?
What if I lose my Rewards Certificate?
Do Rewards Certificates expire?
Are there any exclusions when redeeming my Rewards Certificate?
Can I use my Rewards Certificates with coupons?
How can I check the balance on my Rewards Certificate?
What if I do not have a printer to print my certificate?

Ink and Toner Recycling

What do I get back for each cartridge recycled?
What is a qualifying purchase for ink and toner recycling?
What ink and toner cartridges qualify for points?
How can I view my recycling points?
When will I receive my recycling points?


General Questions
How do I join Office Depot Rewards™?

Join online, in any Office Depot store, or by phone at 866-562-3872. If you enroll in store or over the phone, you must complete your registration online.

Does it cost anything to join?

No, membership is FREE.

What is the difference between Loyal Customers, Star Teachers and Local Businesses?

By choosing the membership type that best describes you, we will be able to send you offers that fit your lifestyle.

How do I fill out my member profile?

Log in to your account and you will be prompted to complete your member profile.

Why should I fill out my member profile?

A complete member profile allows us to send you promotions and offers tailored to your specific needs. Plus, you will earn points when you complete your member profile.

Do I have to present my membership card when making a purchase in store?

No. At checkout, you can simply provide the phone number on your account.

If I forget to use my membership card when shopping, can I still earn points for my purchase?

Yes. Log in to your account and click on "Add a Purchase." Only purchases made within the current calendar quarter can be added to your account.

What If I lose my membership card?

You can print a replacement card immediately by logging in to your account and clicking "Print Membership Card." A new window will open with a PDF of your card. Print the PDF and bring it to your nearest Office Depot store to have it laminated for FREE!

Who can I contact if I have questions?

Click on the "Contact Us" link to submit a question to our Member Services team.

Where can I review the terms and conditions?

Click on the "Terms & Conditions" link to review the full program Terms and Conditions.

Membership Benefits
How do I earn points?

You can earn points in so many ways:

Shop: 10 points for every $1 spent on ink, toner, paper and copy/print/ship services

Connect: Points for letting us get to know you. Complete your member profile today!

Recycle: 200 points per recycled cartridge, up to 10 per month, with $10 qualifying purchase the same month

Choose: Spend $200 on almost anything we sell within a quarter and become a Choice Member. You’ll get 5 points for every $1 spent on the 5 additional product categories you choose the following quarter. Qualifying purchases exclude taxes; delivery fees; purchases of third party gift and prepaid cards, postage stamps; and purchases made with Office Depot® Rewards and Merchandise Cards / Certificates.

How do I become a Choice Member?

You must spend $200 on qualifying purchases within a quarter to enjoy Choice Member benefits the following quarter.

What is a qualifying purchase for Choice Member Benefits?

Qualifying purchases include any product or service purchase made in store, online, by phone or fax excluding: taxes; delivery fees; postage stamps; third party gift and prepaid cards; and purchases made with Office Depot® Rewards and Merchandise Cards/Certificates.

What are the benefits of being a Choice Member?

Choice Members will earn 5 points for every $1 spent on the 5 product categories of their choice.

How do I select my 5 Choice Member product categories?

Log in to your account and click on the "Choice Members" link to select your categories.

Can I change my 5 additional product categories?

You can update your product category selection at any time. Once you begin earning Choice Member points, any changes you make will take effect in the quarter after you re-qualify for Choice Member benefits.

How do I maintain my Choice Member status?

Choice Member benefits are valid for one quarter. To maintain Choice Member status you must continue to spend $200 on qualifying purchases each quarter to be eligible for Choice Member benefits the following quarter.

How do I track my Choice Member status?

In order to track your progress in becoming a Choice Member, visit the Category Selection page to view your qualifying spend-to-date.

Will I receive any special promotions?

Yes! We are dedicated to providing our members exclusive offers and promotions. .

Account Access
What if I forget my username?

Visit the homepage and click the "Forgot?" link located in the Member Login section. You can also log in with your member number. To find your username, click on the "Account Information" link once logged in.

What if I forget my PIN/password?

When prompted to enter your PIN or password, you can click on the "Forgot?" link next to that field.

How do I complete my registration?

Visit the homepage and enter your member number or username in the Member Login section. Then, just answer the questions when prompted.

How do I change my account information?

Log in to your account, click on the "Account Information" link. To save your revised information, be sure to click "Submit."

Points
How many points do I need to earn a Rewards Certificate?

You will receive a $10 Rewards Certificate for every 1,000 points earned.

Is there a maximum number of points I can earn?

There is no limit to the number of points you can earn.

How can I track my points?

Log in to your account and click on "Account Summary" to view your points. Note: Points for certain promotions may take up to 5 weeks to post to your account.

Do points carry over from month to month?

Point balances less than 1,000 carry over from month to month through the end of the calendar quarter. Balances of less than 1,000 points expire at the end of each quarter. For example, if at the end of the quarter you have 2,800 points, you will receive a $20 Rewards certificate for your 2,000 points and the remaining 800 points will expire.

When and how are Rewards Certificates issued?

Rewards Certificates are issued online within 30 days after the end of the month to members who have earned at least, 1,000 points.

I have enough Rewards for a Rewards Certificate, but I don’t see one on my account. Why?

You may have already accrued $10 or more, however, Rewards Certificates are only issued after the end of the Rewards period.

What are Office Depot® Reward Bucks?

Office Depot® Reward Bucks are online rewards issued in connection with select special offers that help you save even more! Office Depot® Reward Bucks will be available on the Rewards Certificate page of your OfficeDepotRewards.com account approximately 4 weeks after the special offer ends. Office Depot® Reward Bucks are only issued online and are issued separately from your regular monthly reward certificate.

Do I have to earn a minimum number of points to earn Office Depot® Reward Bucks?

Office Depot® Reward Bucks are issued in connection with select special offers and you do not need to earn a minimum number of points to get rewarded! As long as you make the qualifying purchase, you'll earn the Office Depot® Reward Bucks described in the offer.

Are Office Depot® Reward Bucks the same as a rewards certificate?

Office Depot® Reward Bucks are issued separately from your regular monthly rewards in the form of an Office Depot reward certificate and may be used in the same manner as any other reward certificate.

I receive my rewards certificates by mail. Can I get Office Depot® Reward Bucks in the mail too?

Office Depot® Reward Bucks offers are only issued online. To get your Reward Bucks you will need to create an account online. Simply enter your member number in the Member Login section of the homepage and follow the prompts to create your account. Once your account is created, all of your reward certificates will be issued online only.

What if I lose my Rewards Certificate?

We cannot replace lost, stolen or expired Rewards Certificates. Lost certificates that have not been used may be reprinted by logging in to your account and clicking on the "Rewards Certificate" link. Please safeguard your Rewards Certificates and treat them like cash. Certificates that have been used cannot be replaced.

Do Rewards Certificates expire?

Yes, Rewards Certificates expire 60 days from the date of issuance. The expiration date is printed on your Rewards Certificate.

Are there any exclusions when redeeming my Rewards Certificate?

Rewards certificates cannot be used on purchases of any gift or prepaid cards.

Can I use my Rewards Certificates with coupons?

Yes. We accept valid coupons when you make a purchase with your Rewards Certificates. Purchases made with Office Depot Rewards Certificates or Merchandise Cards do not qualify for points.

How can I check the balance on my Rewards Certificate?

Remaining balances will also show on the bottom of your store receipt. You can also log in to your acount and click on "Rewards Certificate." All unexpired certificates will show on that page with the current balance displaying in the "Balance" column.

What if I do not have a printer to print my certificate?

No problem! Visit the Copy and Print Depot™ in one of our stores to access your account and print your Rewards Certificate.

Ink and Toner Recycling
What do I get back for each cartridge recycled?

You get 200 points for each ink or toner cartridge that you recycle, up to 10 cartridges per month, when you make a $10 qualifying purchase the same month. You can recycle additional cartridges, but points will only be issued on 10.

What is a qualifying purchase for ink and toner recycling?

Qualifying purchases include any product or service purchase made in store, online, by phone or fax excluding: taxes; delivery fees; postage stamps; gift and prepaid cards; and purchases made with Office Depot® Rewards and Merchandise Cards/Certificates.

What ink and toner cartridges qualify for points?

All brands of ink and toner qualify for points.

How can I view my recycling points?

Log in to your account and click on the "Account Summary" link. Recycling points will post to your account within 5 days after the end of the month. Be sure to keep your recycling receipts for your records.

When will I receive my recycling points?

Recycling points are included in your Office Depot® Rewards Certificate when you earn at least 1,000 points. For every 1,000 points earned you will receive a $10 Rewards Certificate.



Find us on Find Us on Facebook | Follow us on Follow Us on Twitter